Timeout Notification Listener

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org.camunda.bpm.extension.hooks.listeners.task.TimeoutNotifyListener

This component sends an email reminder one day before a task's due date and an escalation email one day after the due date.

Type

Task Listener

How It Works

This component is intended for use only with tasks that have a due date. It relies on the following parameters:

• escalationGroup (Listener Field): A recognized group name within Camunda. Mandatory = Yes
• messageName (Listener Field): Refers to the message name from notification_email.bpmn. Mandatory = Yes

The listener is configured on the task event timeout with any desired timer definition. Upon configuration:

• Reminder: One day before the due date, an email is sent:
  • For assigned tasks, the reminder is sent to the user.
  • For unassigned tasks, the reminder is sent to the group.
• Escalation: One day after the due date, an email is sent to the configured escalationGroup for both assigned and unassigned tasks.

This component uses the notification_email.bpmn process and recognizes only the reserved categories activity_reminder and activity_escalation.

How to Use

The following snapshots show how to configure the TimeoutNotifyListener in a process.

TimeoutNotifyListener Configured on Timeout of Task with Fields for Notification